Return & Refund Policy
Thank you for shopping at Muscii.shop. We want you to be satisfied with your purchase. Please read our Return & Refund Policy carefully before placing an order.
Returns
We accept returns only for items that:
- Arrive damaged or defective
- Are incorrect items sent by us
- Have manufacturing defects
To request a return, please contact us within 7 days of receiving your order.
Non-Returnable Items
Because our products are made to order, we do not accept returns or exchanges for:
- Change of mind
- Incorrect size selected by the customer
- Personal preference regarding color, design, or fit
- Orders placed with incorrect shipping information
Please review the size chart carefully before placing your order.
Damaged or Incorrect Products
If you receive a damaged, defective, or incorrect product, please email us with:
- Your order number
- A description of the issue
- Clear photos showing the problem
We will review your request and provide a replacement or refund if approved.
Refunds
Approved refunds will be issued to the original payment method used during purchase.
Refund processing times may vary depending on your payment provider and bank.
Late or Missing Refunds
If you have not received your refund:
- Check your bank account.
- Contact your credit card provider.
- Contact your bank, as processing times may vary.
If you still have not received your refund, please contact us.
Order Cancellation
Orders may be cancelled only before production or fulfillment begins. Once an order enters production, cancellation may not be possible.
Shipping Costs
Shipping charges are generally non-refundable unless the return is due to our error or a defective product.
Contact Us
For return and refund requests, please contact:
Muscii.shop
Email: support@muscii.shop (replace with your actual support email if different)
Website: Muscii.shop
By placing an order with Muscii.shop, you agree to this Return & Refund Policy.